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A. Payment Options
We accepts Paypal as payment. PayPal is the world's trusted way to pay and get paid
B. Shipping Fees & Time
All orders will be produced and shipped within 24 - 48 hours (working days). The shipping fees are the same to US, Canada and all other countries.
Usually, It takes about 12 - 15 working days to deliver.
Delivery dates are not guaranteed and may include extra transit time because of unforeseen delays. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries arrive on time.
C. Returns & Exchanges
We offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will instruct you on how to send the item(s) back. Please keep in mind, shipping charges are not refundable.
Please contact us before returning any items so your order can be processed quickly once it is received.
D. Customs Taxes and Duties
You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from Shirohige-Pirates Shop, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the goods.
D. Satisfaction Guarantee
100% Satisfaction Guarantee On All Products
Shopping from Shirohige-Pirates Shop is knowing that your order is insured by a 100% Satisfaction Money Back Guarantee. This 30-Day Money Back Guarantee gives you enough time to check items for quality and size. If for any reason you want to return or exchange an item, just contact our customer service department.
E. Cancel or Modify an Order
If you need to cancel or modify your order, contact our customer service. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
Please keep in mind, if your order has been processed already, you cannot cancel or modify it.
F. Check Order Status
If your order has been shipped with tracking number, you may track it using links provided in your order detail. It may take up to 24 hours for your tracking information to be posted on the website.
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